FAQ: Transportation/Parking


What is the minimum number of accessible parking spaces required in a parking lot?


The minimum number of accessible parking spaces required in a parking lot depends on the total number of spaces provided in the lot. For example, for a parking lot with 25 or less spaces, you must provide one accessible parking space. The number of accessible spaces required increases so please look at the below table for the number of accessible spaces you must provide based upon the total number of spaces allotted in the parking lot.



1 to 25


26 to 50


51 to 75


76 to 100


101 to 150


151 to 200


201 to 300


301 to 400


401 to 500


501 to 1,000

2% of total

1,001 and Over

20 plus one for each 100, or fraction thereof, over 1,000


What is the minimum width of an access aisle?


Access aisles for car and van parking spaces must be a minimum of 60 inches (1525 mm) wide. Additionally, access aisles must extend the full length of the parking spaces they serve.


What is the minimum width of an accessible van parking space?


A van parking spaces must be 132 inches (3350 mm) wide minimum.


What is the minimum width of an accessible car parking space?


A car parking space must be 96 inches (2440 mm) wide minimum.


What is a service animal and are they allowed on fixed route or para-transit services?


As defined for transportation purposes, a service animal is an animal [i.e. dog, cat, miniature horse, etc.] that has been trained to perform a task or tasks for an individual with a disability. Service animals include, but are not limited to, animals that guide individuals who are blind, that alert persons with hearing disabilities, that pull wheelchairs or carry and pick up items for individuals with mobility disabilities, that help a person who has difficulties with equilibrium, or that alert a person of an approaching seizure. Thus, transit providers must allowed service animals to board with riders who have disabilities.  Transit providers cannot require that an individual with a disability provide evidence of certification or any identification papers indicating that the animal is a  service animal. A service animal is required to be under the control of its owner or handler at all times.


Do transit systems have to provide travel information (i.e. train or bus schedules) in an accessible format?


Yes.  Public transit systems have to provide information about their services and schedules to people with all types of disabilities. For example, if you need a written schedule or an informational brochure on services available in an accessible format, the transit system must make the materials available in an accessible format within a reasonable time. Accessible formats may include:

  • Braille
  • Large print
  • Audio recordings
  • Electronic formats
  • Websites accessible to screen readers or other assistive technology


What is ADA complementary para-transit?


There are people with disabilities who are unable to ride the fixed route transit services even when those services are ADA compliant. For example, an individual who has trouble walking or with a heart condition may be unable to walk the distance necessary to the nearby transit stop or station. Perhaps an individual who uses a wheelchair is unable to get to the bus stop because of lack of sidewalks or curb cuts on a route. Therefore, for persons with disabilities who are unable to ride fixed routes, the ADA mandates that para-transit services be offered, as an alternative to the fixed route system. Para-transit service provides accessible transportation from the pick up location to the destination of eligible persons with disabilities.


Do buses on a fixed route system have to be accessible to individuals who use wheelchairs?


Under the ADA, all buses bought after August 25, 1990 must be accessible to people with disabilities, which includes anyone who uses a wheelchair. For example, buses must be equipped with lifts or ramps, in addition to other accessibility features. Another accessibility feature that required by the ADA is a system to secure wheelchairs (i.e. a wheelchair securement belt) to hold wheelchairs in place when the bus is in motion. Additionally, drivers must participate in mandatory training to learn to operate such accessibility features properly and to be able to assist patrons with disabilities on and off the bus. 


What is Fixed Route Service?


Fixed route services include buses and rail lines that travel on a regular route on a fixed schedule.